Privacy Policy
Effective Date: January 8, 2026
This Privacy Policy describes how Ziegler Locks ("we," "us," or "our") collects, uses, and discloses your personal information across our digital platforms (zieglerlocks.ca) and through our communication services.
1. Information We Collect
We collect information directly from you during service inquiries, transactions, and automatically through our website analytics.
Directly from You
When you contact us via telephone or engage us for a locksmithing service, we collect:
- Name, Email, and Phone Number: Collected via our Retell AI voice agent or in-person to coordinate dispatch, provide service updates, and send receipts.
- Address: For on-site service delivery and security verification.
- Government-Issued ID: To verify authorization before performing security-sensitive work.
Automatically via Website Analytics
We use Umami Analytics on all our domains. Umami is a privacy-focused tool that does not collect personal data, does not use cookies, and does not track users across different websites.
2. Third-Party Services & Privacy Links
We use several third-party services to operate our business and boost efficiency. Each has its own privacy practices:
AI Communications & Dispatch
We use Retell AI to manage inbound calls. This AI agent collects contact details to help us streamline our dispatch process and provide faster service to our customers.
Payment Processing
We use Square to process payments and store transaction data.
Website Hosting
We use Netlify to host and serve our website securely.
Website Analytics
We use Umami for privacy-first website metrics.
Maps & Service Area
We use Google Maps embeds to visualize our service area coverage and assist with navigation.
3. Data Security & Retention
Your transaction data is securely processed and stored within the Square POS ecosystem. Call data processed by our AI agent is used strictly for service coordination. We retain your personal information only for as long as necessary to fulfill the service and comply with Manitoba business record-keeping and tax requirements.
4. Sharing of Information
We do not sell, rent, or trade your personal information. Information is only shared with:
- Service Providers: Such as Retell AI, Square, and Netlify, solely to facilitate communication, dispatching, payment, and hosting.
- Legal Authorities: Only if required by law or in response to a valid legal request.
5. Your Rights (Access & Correction)
You have the right to request access to the personal information we hold or to request corrections to that data. To make a request, please contact our Privacy Officer.
6. Contact Us
Ziegler Locks
Attn: Privacy Officer